Welcome to All Terrain Accessible Transport's terms and conditions page. By purchasing products from our website, you agree to the following terms:
Returns for Off-the-Shelf Products:
- Off-the-shelf products purchased from ATAT can be returned for a full refund within 90 days of the purchase date. The product must be unused, in its original packaging, and accompanied by proof of purchase.
Custom Products:
- Custom-made products, tailored to individual specifications, cannot be returned. We take great care in crafting each custom product to meet your unique requirements, and as such, these items are non-refundable.
Faulty Products:
- In the event that a product is found to be faulty, ATAT offers a warranty period of 12 months from the date of purchase. Faulty products will either be repaired or replaced at our discretion. Please contact our customer service team promptly to report any faults and initiate the resolution process.
Return Process:
- To initiate a return for an off-the-shelf product within the 90-day window, please contact our customer service team at: Contact Us. Custom products and faulty items should be reported and addressed through our customer service channels as well.
Return Eligibility:
- To be eligible for a return, the product must be in its original condition, unused, and in the original packaging. Proof of purchase is required for all returns.
Refund Process:
- Once a return is approved and received, we will inspect the item and process the refund within a reasonable timeframe. Refunds will be issued using the original payment method.
Shipping Costs:
- Shipping costs associated with the original purchase are non-refundable. Customers are responsible for return shipping costs, except in the case of a faulty product.
Cancellation Policy:
- Custom orders cannot be canceled once the production process has begun. Please carefully review and confirm all specifications before placing a custom order.
Changes to Terms and Conditions:
- ATAT reserves the right to update or modify these terms and conditions at any time. Please review this page periodically for any changes.
Thank you for choosing All Terrain Accessible Transport. If you have any questions or concerns about our terms and conditions, please contact our customer service team at: Contact Us.